Sachin Jain, Owner, Vardhaman Jewellers, Bhiwani, Haryana A couple of years ago, a new customer came to our shop. He...
Jayesh Baphana, Director, A Baphana’s Diamond Galaxy, Nashik A to-be-married client came to our shop from Mehsana, Gujarat. She actually came to the city to buy...
Samarth Bajaj, Director, KRSALA, Hyderabad Two years ago a customer came to the shop looking for jadau jewellery. After going through our latest collections, he looked...
Dinesh Jain, Director, Rajmandhir Jewellers, Chennai An NRI lady customer wanted us to customise a long gold necklace with diamonds in it and an engagement ring...
Kamal Singhania, Director, Abhushan (India) Pvt Ltd, Jamshedpur A first-time customer with a budget of Rs 1-2 lakhs visited the shop to buy gold jewellery. As...
Many times the retailers have to think out of the box ideas and solutions to make the memorable shopping experience for their customers. In this post,...
A consistent and unique customer experience is what really makes a business stand out. It is often the little details that customers recall even more than...
A first-time customer came looking for a ring. Her budget was Rs 50,000. She looked at all the stuff that was on display but didn’t like...
A customer who had bought jewellery from us wanted to return it as she felt the value was less than what we had quoted. She couldn’t...
My memorable customer was my dear friend Urmila Matondkar who decided to get her Mehendi Ceremony Jewellery from me. It was a starry affair and I...
A family friend brought his guest to our store to check out some jewellery. We knew that the family comprising of father, mother and daughter had...
One day a customer walked in and told us that he had come to buy nose pin. While showing him several types of nose pin, he...
Sachin Kapoor, Owner, Satyam Jewellery House, Amritsar In this age of e-commerce, it is a surprise to meet people who still believe in the old way...
Mayank Agrawal, Owner, Kanhaiya Swarn Kala Kendra, Varanasi For the last many years, one NRI customer visits us every year without fail. Dr Hari Shanker Sharma,...
Shefali Sawhney, Owner, Sawhney Diamond Passion Pvt. Ltd, New Delhi There is nothing more romantic than an old couple in love. Once, a beautiful elderly couple...
Cherry Sahni, MD, Diamond Tree, New Delhi A few years ago, a physically challenged girl was at our store with her family. She lived in the...
Mohit Dunga, Owner, Royal Gems & Jewellery Pvt Ltd, New Delhi He has been a regular with us for as long as I can remember. What...
Hitesh Kumar, co-owner, Rajmandhir Jewellers, Chennai He had been to our showroom a couple of times but then stopped coming. Recently, he was back and he...
Swaran Singh, owner, S P Jewellers, Ludhiana I can never forget this customer who came to me when I was just a simple kaarigar. He advised...
Dilip Sonigara, Owner, Dilip Sonigara Jewellers, Pune A customer came to us for the first time. He wanted to buy temple jewellery and hadn’t found anything...
Sumit, Chetmani Ornaments Pvt Ltd, Varanasi We have five stores in Varansai and we deal mostly in gold and diamond jewellery. However our specialty is Banarasi...
Dinesh Kalwani, Manager, CMR Jewellers, Hyderabad A few years ago a client bought a lot of jewellery. It was worth a few lakhs. Unfortunately, there was...
Nilesh Shah, Owner, Shah Jethalal Jadavji Jewellers, Raipur This time on Dhanteras, I had an interesting experience. An elderly gentleman, in his 60s, walked into our...
K Krishnamoorthy, Owner, New Sri Vasavi & Co. Jewellers, Coimbatore Some customers continue over generations. We have one client whose grandfather first came to our showroom...
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