Pradeep Agarwal, Director, Baijnath Ramkishore Jewellers, Kanpur During Diwali, a middle-aged couple visited our shop looking for jewellery for their...
Customer’s satisfaction comes first, no matter what Last month, a client visited my shop to order jewellery for her daughter’s wedding. We started working on the...
Abhay Agarwal, Owner, Kanhaiyalal Sarraf Jewellers, Varanasi Two years ago a family of seven members came to the shop. It was around 11 am and we...
Saurabh Dhomne, Partner, MT Dhomne Jewellers, Wardha A customer wanted us to make a special customised ‘Jaiswal Nath’ as per their family tradition. The customer was...
Mandeep Kishore, Proprietor, Shri Ram Jewellers, Gurgaon Seven to eight months ago a customer along with his wife came to the shop to buy gold jewellery...
Customer handling has become one of major challenge in today’s competitive world. It requires lot of patience and positive attitude from the retailers’ side. The Retail...
Handling a Difficult Customer is always a tough task. The retailers have to make sure that they don’t lose customers and also cannot compromise on the...
From winning the deal with patience, to convincing customers with clarity, retailers like ANMOL and Pandit Jewellers are taking various routes to handle difficult customers on...
Ravi Agarwal, Director, Zever & Gems Pvt Ltd, Rourkela A client had a bought a pair of gold bangles for his daughter. After a couple of...
Manoj Jain, Owner, Maniratnam Jewellers, New Bombay A few months ago a customer bought a pair of antique stone-studded bangles. He returned to us recently with...
Rajiv Verma, Owner, Lalsons Jewellers, New Delhi A customer walked in some months ago with a broken diamond ring. He claimed that he had bought it...
Ashish Jain, Partner, Nanak Jewellers, Patiala A client came to our showroom looking for colour kundan jewellery set. She had visited many other showrooms but hadn’t...
Dinesh Verma, Owner, Verma Sons Jewellers, Solan One of our regular clients once brought along a friend who bought gold jewellery from us. After a fortnight...
Amit Munot, Managing Director, Munot Ornaments, Mumbai One of our regular clients, who had purchased a pair of earrings from us, returned after 3-4 months with...
Abhay Kumar, owner, Gaurav Kothari Gems & Jewels, Nagpur A client wanted a gold jhumka made in 7 gms. We did as requested. However, the client...
Sohil Shah, Owner, Star Jewellery, Surat One of our regular customer bought a diamond ring from us. A week after the purchase, he called us, sounding...
Jithender Vummidi, Partner, Vummidi Bangaru Jewellers, Chennai Once a young couple was looking at a pair of diamond bangles in the showroom. They were trying on...
Prabhat Agrawal, PK & PK Jewellers Pvt. Ltd., Mathura Recently, a regular customer visited us. He wanted 23 carat jewellery. We told him about the hallmark...
