Pradeep Agarwal, Director, Baijnath Ramkishore Jewellers, Kanpur During Diwali, a middle-aged couple visited our shop looking for jewellery for their son Vishal’s wedding in January 2020. They had come to our store for the first time, but only after visiting
Customer’s satisfaction comes first, no matter what Last month, a client visited my shop to order jewellery for her daughter’s wedding. We started working on the products as soon as the order was placed. But 4 days before the wedding,
Abhay Agarwal, Owner, Kanhaiyalal Sarraf Jewellers, Varanasi Two years ago a family of seven members came to the shop. It was around 11 am and we had just opened the shop. The family came to buy gold jewellery for a
Saurabh Dhomne, Partner, MT Dhomne Jewellers, Wardha A customer wanted us to make a special customised ‘Jaiswal Nath’ as per their family tradition. The customer was new to us so it was a tough job. First, we tried to understand
Mandeep Kishore, Proprietor, Shri Ram Jewellers, Gurgaon Seven to eight months ago a customer along with his wife came to the shop to buy gold jewellery but found my gold rates higher as compared to other jewellers. He told me
Customer handling has become one of major challenge in today’s competitive world. It requires lot of patience and positive attitude from the retailers’ side. The Retail Jeweller brings about 4 exciting stories shared by the jewellers about their customer experiences.
Handling a Difficult Customer is always a tough task. The retailers have to make sure that they don’t lose customers and also cannot compromise on the profits. The Retail Jeweller brings to you 4 exciting stories shared by the retailers
From winning the deal with patience, to convincing customers with clarity, retailers like ANMOL and Pandit Jewellers are taking various routes to handle difficult customers on a daily basis. Read more to find out similar case studies. CONVINCING WITH CLARITY
Ravi Agarwal, Director, Zever & Gems Pvt Ltd, Rourkela A client had a bought a pair of gold bangles for his daughter. After a couple of days he returned with the bangles. He wanted them changed. His reason was that
Manoj Jain, Owner, Maniratnam Jewellers, New Bombay A few months ago a customer bought a pair of antique stone-studded bangles. He returned to us recently with the bangles in a terrible shape. The stones had dropped and the bangles had
