Much Fury Over Nothing 0
Ravi Agarwal, Director, Zever & Gems Pvt Ltd, Rourkela A client had a bought a pair of gold bangles for his daughter. After a couple of days he returned with the bangles. He wanted them changed. His reason was that
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Handle a difficult customer
Not handled with care 0
Manoj Jain, Owner, Maniratnam Jewellers, New Bombay A few months ago a customer bought a pair of antique stone-studded bangles. He returned to us recently with the bangles in a terrible shape. The stones had dropped and the bangles had
Fighting over lost diamond 0
Rajiv Verma, Owner, Lalsons Jewellers, New Delhi A customer walked in some months ago with a broken diamond ring. He claimed that he had bought it from us and the diamond had fallen off. He accused us of having sold
Tough to Please 0
Ashish Jain, Partner, Nanak Jewellers, Patiala A client came to our showroom looking for colour kundan jewellery set. She had visited many other showrooms but hadn’t found one. So, she was hoping that she would find one here. Unfortunately, we
Blame It on the Mercury 0
Dinesh Verma, Owner, Verma Sons Jewellers, Solan One of our regular clients once brought along a friend who bought gold jewellery from us. After a fortnight or so, they returned with the jewellery. The gold jewellery had turned white. They
‘Paid for His Negligence’ 0
Amit Munot, Managing Director, Munot Ornaments, Mumbai One of our regular clients, who had purchased a pair of earrings from us, returned after 3-4 months with a complaint. The gold earring back had fallen of and was lost. They assumed
When Size Mattered the Most 0
Abhay Kumar, owner, Gaurav Kothari Gems & Jewels, Nagpur A client wanted a gold jhumka made in 7 gms. We did as requested. However, the client refused to take it. He had wanted us to make a jhumka which would
Sound and fury over a certificate 0
Sohil Shah, Owner, Star Jewellery, Surat One of our regular customer bought a diamond ring from us. A week after the purchase, he called us, sounding very agitated and angry. He told us that we hadn’t given him the certificate.
‘Handle with care and respect’ 0
Jithender Vummidi, Partner, Vummidi Bangaru Jewellers, Chennai Once a young couple was looking at a pair of diamond bangles in the showroom. They were trying on different pairs. It so happened that one of our salesman took away the mirror,
‘Labour’s love not lost’ 0
Prabhat Agrawal, PK & PK Jewellers Pvt. Ltd., Mathura Recently, a regular customer visited us. He wanted 23 carat jewellery. We told him about the hallmark jewellery which is certified and has 100 per cent buy back. He purchased the
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