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Handle a difficult customer

A steady hand to handle tough customers: Pradeep Agarwal, Director, Baijnath Ramkishore Jewellers, Kanpur

A steady hand to handle tough customers: Pradeep Agarwal, Director, Baijnath Ramkishore Jewellers, Kanpur 0

🕔16:57, 21.Apr 2020

Pradeep Agarwal, Director, Baijnath Ramkishore Jewellers, Kanpur During Diwali, a middle-aged couple visited our shop looking for jewellery for their son Vishal’s wedding in January 2020. They had come to our store for the first time, but only after visiting

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Customer’s satisfaction comes first, no matter what: Mahiman Rathi, Director, Bhuvaneshwari Jewellers, Kota, Rajasthan

Customer’s satisfaction comes first, no matter what: Mahiman Rathi, Director, Bhuvaneshwari Jewellers, Kota, Rajasthan 0

🕔17:40, 17.Apr 2020

Customer’s satisfaction comes first, no matter what Last month, a client visited my shop to order jewellery for her daughter’s wedding. We started working on the products as soon as the order was placed. But 4 days before the wedding,

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Testing Patience : Abhay Agarwal

Testing Patience : Abhay Agarwal 0

🕔20:51, 7.Apr 2020

Abhay Agarwal, Owner, Kanhaiyalal Sarraf Jewellers, Varanasi Two years ago a family of seven members came to the shop. It was around 11 am and we had just opened the shop. The family came to buy gold jewellery for a

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Customisation is the key: Saurabh Dhomne

Customisation is the key: Saurabh Dhomne 0

🕔20:23, 6.Apr 2020

Saurabh Dhomne, Partner, MT Dhomne Jewellers, Wardha A customer wanted us to make a special customised ‘Jaiswal Nath’ as per their family tradition. The customer was new to us so it was a tough job. First, we tried to understand

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Discounts confuse

Discounts confuse 0

🕔20:23, 3.Apr 2020

Mandeep Kishore, Proprietor, Shri Ram Jewellers, Gurgaon Seven to eight months ago a customer along with his wife came to the shop to buy gold jewellery but found my gold rates higher as compared to other jewellers. He told me

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4 Ways to Handle a Difficult Customer

4 Ways to Handle a Difficult Customer 0

🕔19:12, 5.Mar 2020

Customer handling has become one of major challenge in today’s competitive world. It requires lot of patience and positive attitude from the retailers’ side. The Retail Jeweller brings about 4 exciting stories shared by the jewellers about their customer experiences.

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Retailer share their personal experience about difficult customer

Retailer share their personal experience about difficult customer 0 Updated

🕔19:05, 24.Jan 2020

Handling a Difficult Customer is always a tough task. The retailers have to make sure that they don’t lose customers and also cannot compromise on the profits.  The Retail Jeweller brings to you 4 exciting stories shared by the retailers

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Customers who made us think on our feet!

Customers who made us think on our feet! 0 Updated

🕔18:40, 19.Dec 2019

From winning the deal with patience, to convincing customers with clarity, retailers like ANMOL and Pandit Jewellers are taking various routes to handle difficult customers on a daily basis. Read more to find out similar case studies. CONVINCING WITH CLARITY

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Much Fury Over Nothing

Much Fury Over Nothing 0

🕔07:17, 5.Dec 2017

Ravi Agarwal, Director, Zever & Gems Pvt Ltd, Rourkela A client had a bought a pair of gold bangles for his daughter. After a couple of days he returned with the bangles. He wanted them changed. His reason was that

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Not handled with care

Not handled with care 0

🕔07:13, 5.Dec 2017

Manoj Jain, Owner, Maniratnam Jewellers, New Bombay A few months ago a customer bought a pair of antique stone-studded bangles. He returned to us recently with the bangles in a terrible shape. The stones had dropped and the bangles had

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