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Handling a Difficult Customer is always a tough task. The retailers have to make sure that they don’t lose customers and also cannot compromise on the profits. The Retail Jeweller brings to you 4 exciting stories shared by the retailers
From winning the deal with patience, to convincing customers with clarity, retailers like ANMOL and Pandit Jewellers are taking various routes to handle difficult customers on a daily basis. Read more to find out similar case studies. CONVINCING WITH CLARITY
Ravi Agarwal, Director, Zever & Gems Pvt Ltd, Rourkela A client had a bought a pair of gold bangles for his daughter. After a couple of days he returned with the bangles. He wanted them changed. His reason was that
Manoj Jain, Owner, Maniratnam Jewellers, New Bombay A few months ago a customer bought a pair of antique stone-studded bangles. He returned to us recently with the bangles in a terrible shape. The stones had dropped and the bangles had
Rajiv Verma, Owner, Lalsons Jewellers, New Delhi A customer walked in some months ago with a broken diamond ring. He claimed that he had bought it from us and the diamond had fallen off. He accused us of having sold
Ashish Jain, Partner, Nanak Jewellers, Patiala A client came to our showroom looking for colour kundan jewellery set. She had visited many other showrooms but hadn’t found one. So, she was hoping that she would find one here. Unfortunately, we
Dinesh Verma, Owner, Verma Sons Jewellers, Solan One of our regular clients once brought along a friend who bought gold jewellery from us. After a fortnight or so, they returned with the jewellery. The gold jewellery had turned white. They
Amit Munot, Managing Director, Munot Ornaments, Mumbai One of our regular clients, who had purchased a pair of earrings from us, returned after 3-4 months with a complaint. The gold earring back had fallen of and was lost. They assumed
Abhay Kumar, owner, Gaurav Kothari Gems & Jewels, Nagpur A client wanted a gold jhumka made in 7 gms. We did as requested. However, the client refused to take it. He had wanted us to make a jhumka which would
Sohil Shah, Owner, Star Jewellery, Surat One of our regular customer bought a diamond ring from us. A week after the purchase, he called us, sounding very agitated and angry. He told us that we hadn’t given him the certificate.
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