IGI’s Retail Technical Training for Caratlane redefines confident selling

Mumbai: With over a hundred new recruits at the session, the Retail Technical Training by IGI elevated the art selling to a whole new level with updated product knowledge and technical support. Right from the journey of a diamond from the mine to the market, its grading and the settings in jewelry, the session successfully empowered service team at attending to their customers with adequate product knowledge in order to instil a sense of confidence among their customers.

The Retail Technical Training is comprehensive training session, which covers the many aspects in diamonds and diamond jewellery. Be it grading as per international standards, identification of synthetics, jewellery textures or understanding the diamond certificate- the session content ensures a practically skilled team.

“IGI’s Retail Technical Training is good for our new team, especially after they spend a few months in the system. Our team thoroughly enjoyed the sessions and with the vast coverage in terms of concept, we are sure of a highly efficient team,” said Aakrosh Sharma, Senior Vice President, Merchandising at Carat Lane Trading Pvt Ltd.

“At IGI, the focus is on empowering the front end professionals. They are the real game changers for the retailer. A perfectly trained team with the right kind of expertise synonymous to the success of a brand,” said Tehmasp Printer, President and Managing Director – IGI. 

The training programs at IGI have been assisting corporate players develop their team for a futuristic retail experience. With customers trying to understand their diamonds better and make prudent choices, these sessions are a necessity to refine existing as well as new sales professionals to attend to the evolving needs of the customers as well as becoming a source of reliable knowledge for them. 

Courtesy: Retail Jeweller India News Service